Refund policy

Made to order

All bags and accessories are made after an order has been placed and according to the options selected by the customer. Because each piece is made specifically for the customer, orders cannot be returned once production has started.

Products that are customised or assembled based on personal choices are excluded from the right of withdrawal in accordance with Article 6:230p sub f of the Dutch Civil Code.

Cancelling an order

If you wish to cancel your order, please contact us as soon as possible after placing it. If production has not yet started, cancellation may still be possible.

Cancellation requests can be submitted by email at info@klein-ta.com or through our contact form.

Damaged or incorrect items

If your order arrives damaged or if you receive the wrong item, please contact us within 14 days of receiving your order.

We will review the situation and work with you to resolve the issue. If necessary, we may offer a replacement, repair, or refund.

Returns (when applicable)

In cases where a return is accepted, the item must be unused and returned in its original packaging with all tags attached.

Return shipping costs are the responsibility of the customer unless the return is due to an incorrect or defective item.

Returned items must be sent back within 14 days after return approval.

Refunds

Once the returned item has been received and inspected, we will notify you by email.

If the return is approved, the purchase amount will be refunded using the original payment method within 14 days.

Please note that depending on your bank, it may take several additional days before the amount appears in your account.